About Halaxy support, help and online manuals

5-star support right when you need it

Stuck? We recognise that managing your patient and practice health doesn’t wait. Receive support by email or phone 17 hours a day or on demand via your in-app Help Button and through our Online Help Manual.

01. Real-time phone and email support

When you join Halaxy, you join a company that prides itself on solving your challenges in the shortest time possible. That’s why we offer support across the medium that best suits you:

  • Phone Call us on 1800 984 334 17 hours a day, 5 days a week
  • Email Contact us on community@halaxy.com 17 hours a day, 5 days a week
  • On Demand 24 hours a day, 7 days a week

02. Industry-leading resolution times

We want to make long hold and response times a thing of the past.

  • Contact us via phone or email when you need and you get through to one of our team right away.

03. On Demand Materials for any question

Receive the most extensive support available when you join Halaxy. In addition to being able to contact us when you need, receive help on demand with our:

  • Video tutorials
  • Feature walkthroughs

Got more questions? click here to ask our Halaxy Guide

Thanks so much for responding so promptly!! You have resolved my problem. Halaxy is awesome!Michelle Psychologist

Halaxy helps you

  • Find the answer you need, when you need it with Real-Time support
  • Navigate your practice setup with On Demand Training Materials
  • Customise your practice to your health system

Explore more of our features

Smart Calendar

Reduce your data entry and better manage your practice from the Halaxy Calendar

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Practice Reporting

Track your practice's health with real time reporting

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Real Time Support

Ask us any question you like - we provide 17 hour global phone and email support, 5 days a week

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