About Halaxy support, help and online manuals

24-hour Customer Support

Halaxy offers real-time customer service by phone and email beyond anything else available: 24 hours a day.

01. Real-time phone and email support

From setting up your account to migrating your entire practice, you can rely on Halaxy to provide the support you need when you need it.

With offices in Asia-Pacific, Europe, and North America, our team is always one phone call or email away 24 hours a day.

If you'd like to experience it yourself, contact us on community@halaxy.com or gives us a call on 1800 984 334. We're always here to help.

02. Talk to a real person

Technology is great, and we apply it where it matters: in providing a free to use award-winning software that removes your administration and saves you time. But when it comes to offering the support you need, nothing beats human-to-human interaction.

Our support team is trained to listen and understand your specific needs, and to handle simple and complex queries in a timely manner - so you can have your issues resolved fast, and can focus on treating patients.

When you call or email Halaxy, a real human being answers the phone or writes back to you - and that’s one of the reasons we offer industry-leading resolution times.

03. Halaxy Help Guide

Our support team is always on-hand, ready to help you with any issues you might have, whether it's 9 am or 9 pm – and our Help Guide is packed with extensive tutorials and video walkthroughs that you can use to learn more about your Halaxy account. Visit the Halaxy Help Guide to learn more.

04. No compromises on product or customer service

Yes, Halaxy is free, but that doesn't mean you're missing out or compromising on quality. Halaxy has built a reputation for being one of the world's best health technologies.

You can use Halaxy for free to run your entire practice. You only pay for optional add-on features that turbocharge the benefits of using Halaxy - that's it!

Thanks so much for responding so promptly!! You have resolved my problem. Halaxy is awesome!Michelle Psychologist

Halaxy helps you

  • Find the answer you need, when you need it with Real-Time support
  • Navigate your practice setup with On Demand Training Materials
  • Customise your practice to your health system

Explore more of our features

Reduce your data entry and better manage your practice from the Halaxy Calendar

Track your practice's health with real time reporting

Ask us any question you like - we provide 17 hour global phone and email support, 5 days a week

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